Refund policy

When we refund

A file is broken or doesn't open in the software listed under “Works with”, and we can't fix it within 5 working days of your report.

The product is materially different from its description.

You were charged twice for the same order, or bought a product you already owned through a bundle by mistake (report it within 14 days).

Requests must reach us within 14 days of purchase through the contact page, quoting the order number.

When we don't

Change of mind after downloading or copying the product, because the files can't be returned.

Incompatibility with software not listed on the product page.

What happens to access

A full refund ends the licence and removes the order's products from your library.

A partial refund (for example, a duplicate item in an order) leaves your access unchanged.

If you raise a chargeback or dispute with your bank, access to that order is paused until the dispute is resolved. It is restored if the dispute is resolved in our favour.

Timing

Approved refunds go back to the original payment method through Razorpay. Banks usually show them within 5–7 working days; we can't speed this up.